Step 1 - Establish The Basic Facts 

Step 2 -  Establish Eligibility for Legal Aid 

Step 3 - Complete a Legal Help Form

Step 4 - Open A File

Step 5 - Complete Form of Authorisation

Step 6 - Prepare client Statement

Step 7 - Arrange for the client to come to the office to sign up.

Step 8  - Prepare the Initial letters.

Step 9 - Contact Counsel

Step 10 - Apply for a Legal Funding Certificate

Step 11 - Prepare The Court Papers

Step 12 - Arrange Issuing Appointment At Court

Step 13 - Arrange for the client to sign their Witness Statement

Step 14 - Instruct counsel

Step 15 - Arrange for an outdoor client to cover the hearing

Step 16 - Write to the client and landlord after the hearing.

Step 17 - Get fee note from counsel and add this to CCMS

Step 18 - Prepare for any further hearing

Step 19 - Close the file

Step 20 - Prepare a claim for payment.